Privacy Policy

At The Bay Hotel, Coverack we are committed to maintaining the trust and confidence of visitors to our website. We do not pass on your data to third parties for marketing purposes.

Who we are

Lizard Concepts Limited, The Bay Hotel, North Corner, Coverack,
Helston, Cornwall, TR12 6TF
Company Registration Number: 09693926

Postal Address

The Bay Hotel, North Corner, Coverack, Helston, Cornwall, TR12 6TF
Telephone number: 01326 280464

You have the right to make a complaint at any time to the Information Commissioners Office (ICO), the UK Advisory Authority for data protection issues. (www.ico.org.uk) We would however appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

Types of data we collect

The personal information we collect might include your name, address, email address and telephone numbers. If you make a booking, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

We do not collect any special categories of personal data about you, this includes details about your race, ethnicity, religious or philosophical beliefs, political opinions, trade union membership, nor do we collect any information about criminal convictions and offences.

Sometimes we need to collect personal data by law, or under the terms of the contract with have with you. If you fail to provide that data when we request it, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with goods or services) In this case, we may have to cancel the product or service with you but we will notify you if this is the case at the time.
Data can be collected through contact you have had with us through social media platforms, email communication and phone calls.

We will never collect sensitive information from you without your explicit consent. The information we hold will be accurate, relevant and up to date. Any inaccuracies will be corrected promptly.

We will never disclose any information about you to any third party. You can check the information that we hold about you by emailing us or phoning us on 01326 280464. If you would like a hard copy, please write to The Bay Hotel, North Corner, Coverack, Helston, Cornwall, TR12 6TF Please note, a small charge will be applied.

How is your information used?

To process a booking you have made, To meet our obligations arising from any contracts entered into by you and us.

Your privacy is important to us and we confirm that we will never release your personal details to any third party for their mailing and marketing purposes. We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Third Parties and Service Providers working on our behalf

We may pass your information to our third-party service providers, for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes unless we are required to release information to a third party by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with

We work with carefully selected Online Travel Agents. When you enquire about us or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy.

When you are using our secure online booking system, your purchase is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers.

Data security and access to your personal information

We have put in place appropriate security measure to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition we limit access to your personal data to those employees, agents, contractors and other third parties who have a business and need to know. They would only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any particular regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we keep your personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements. By law we have to keep basic information about our customers for tax purposes for six years after they cease to be a customer. The data we keep may include contact, identity, financial and transaction date.

In some circumstances you may ask us to delete your data and we will do this subject to any legal obligation on us to retain it.

Links to other websites

Our website may contain links to other websites, plug-ins and applications run by other organisations.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you. This privacy policy applies only to our website and what we do‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website, although we only link to reputable websites and companies.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Changes to this privacy notice and your duty to inform us of changes

We keep this Policy under regular review. This Privacy Policy was last updated in May 2018.

Copyright

Please note that this website is the property of The Bay Hotel. All rights reserved. No part of this website may be reproduced, distributed, or transmitted, without the prior written permission from the management of The Bay Hotel, under copyright law.